I am new to our organization and Zendesk. I am trying to create a dashboard to dive into new tickets. We want to see the following and not sure if this can be done at end of day or do I have to run for previous day?
- How many new tickets for today
- Status of those new tickets today
- Agents assigned to those new tickets today
- Agents that closed those new tickets today
- Top Categories of todays new tickets
I am really hoping someone can let me know if this is even possible!
Thank you, James
Please sign in to leave a comment.