Missing Historic Attributes in Explore



  • Eugene Orman
    Zendesk Product Manager

    Luise Kroll, thank you for bringing this up. 

    It is a known Insight parity gap and I can definitely relate to the fact that setting similar configuration in Explore is quite complex at the moment. We plan to introduce equivalent historic attributes in the Ticket Updates dataset in the second half of this year.  

  • Jarrod Pitt

    Can I be added to a list to be informed when this is live? This is also an important attribute for many of our reports.

  • Nicole Saunders
    Zendesk Community Team

    Hi Jarrod -

    Just make sure you're following this post, and you'll receive notifications as we update it.

  • Monica White

    Looking forward to updates on this since knowing ticket group flow is important to us.


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