I’m trying to set up our support desk and I’m having trouble with CCs.
I have it set up so new users receive a registration email and can register themselves. However, when a user sends a request and they add a CC, the CC receives the same registration email as new users asking them to create a login, so there's no context as to why they are receiving the email or what it is about.
Is there a way to stop CCs from receiving the registration email unless they want to respond to the ticket?
Otherwise is there a way to change the registration email that new CCs get?
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