i have to do a little report to show everyday the situation in the Support. We also have a reporting for a month, which works very good. We take nearly every time "Ticket solved" there which i think is the best one to report.
But with the daily reporting i m coming to my limits. What i have is a report which shows the tickets created every day for a week in a line chart (i know there is maybe also spam inside)
Then i tried to take full resolution time but i recognized it shows the time just from that day. Which is not a good opportunity.
Now i m wondering if you have some suggestion what i can report without doing a new metric for it. Something not complicated just something to pick quick from the metric which are there?
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