One of the issue I have is with using Tier 2 /Tier 3 groups
I have created the Groups and added the people
But then on a trigger I need this to happen.
Add followers which are the Tier2 Group
All followers for that group get the notification to go look at the ticket.
Currently, because I have lots of people in T2 I have to manually add them one by one in the trigger...
This then adds work because i then have to go and re-edit dozens of triggers if the T2 group changes and remove and add people accordingly..
Can we have an Add Follower Group option in Add Action
Then all I need to do to change my Advisors that belong to that group is go to groups and change the people.
This would certainly simply my life.
I spoke to support last week about this.
And they confirmed if I add group at Org level or in actions it will not notify them unless I add them as followers.
Currently I have a big list of followers and have adjusted the followers email message to include the detail I need.
Anyone got any other suggestions?
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