I would like to hide an HTML trigger on GUIDE for the web widget altogether if no available agents are signed into chat and chat is not available.
There's a way to check departments and typically if the departments are all set to "offline" then that would be my way of determining that chat was not available. However this client does not want to use departments so I cannot use that strategy.
To recap, here's the use case:
1. HTML button triggers the chat window
2. If chat is not available, hide the HTML button
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