Integration Options that Trigger on Updated User and Organization



  • David Hall
    Zendesk Product Manager

    Hi Dan, great question!  Our Events Connector for Amazon EventBridge may be an option for you.  It will stream events relating to your Users and Organizations into AWS.  From there you could use a service like Lambda to trigger your Zaps or make API calls to your CRM.

  • Dan Paul

    Thanks, I will check that out!

  • Dan Paul

    For anyone else who stumbles upon this question...

    The Events Connector option requires ZenDesk Enterprise along with the High-Volume API add-on.  We will be pursuing Zapier to see if the ZenDesk connector can be extended to support events that fire when end-users and organizations are updated.

  • Nicole Saunders
    Zendesk Community Team

    Thank you for coming back and sharing that additional information, Dan Paul


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