Expandable / Collapsible List of Articles in Categories on Category Page


  • Nicole - Community Manager
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    Hi Neil,

    Welcome to the Zendesk Community!

    That kind of effect requires some customization of your Guide theme. I've reached out to some of our custom coding experts to see if any of them can help point you in the right direction of how to implement this in your code.

  • Kay
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    Hi Neil Woodfine, another Guide Customization question 😎

    This is only possible thru heavy customization.
    If you are looking to develop something yourself, I would recommend do either of these approaches

    • Load all articles in the Help Center thru the REST API, via JS
    • Load all articles in the specific category/section upon click of the 'show more' link

    Typeform's Help Center has chosen for the first option.

    If you would like someone to create/adjust a theme for you, take a look at these Zendesk partners that have experience in Guide Customization.

  • Neil Woodfine
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    Many thanks Kay, for your helpful advice


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