Triggers based on the created follow-up tickets

5 Comments

  • Toby Sterrett
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    Hi Marta Jacuk-Zurak, thanks for the heads up. We'll be updating the follow-up ticket creation to include the original ticket's received at information.

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  • Marta Jacuk-Zurak
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    Hi Toby Sterrett,

    Do you know when I can expect that this will be updated? It is really important for my account that the side conversation follow-up tickets will land in my general group. Without having this in conditions it is impossible.

    Any ETA will be appreciated.

    Thanks

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  • Toby Sterrett
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    Hi Marta Jacuk-Zurak please give it a try again, the follow-up tickets should now include the original received-at address.

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  • Marta Jacuk-Zurak
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    Hi Toby Sterrett,

    Yes, it works now! :)

     

    Thanks

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  • Russell Milton
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    Hi Toby Sterrett We're having the same issue here the side conversation follow up tickets are being created but they have no group so they appear in every group on our Zendesk.

     
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