I am now testing the Side Conversation follow-up ticket feature on my testing environment.
I noticed that the follow-up ticket is created without any assignee (agent or group):
I would like to create a trigger which would fire when a Side Conversation follow-up ticket is created and assign it to one of my group.
Is it possible to get such a ticket in the condition of a trigger?
I have something similar created for the follow-ups when customer reply on the public reply after closing a ticket - but in the condition, I have 'received at <support_email_address>'. This trigger is not catching the follow-ups created via message on Side Conversation.
Please sign in to leave a comment.