Feature Request to Edit Article URLs

5 Comments

  • Jamey Pringle

    We also would like the ability to customize the URLs of the articles, sections, and categories. This would help out IT department map to the URLs much easier.

    3
  • ATALINK Customer Support

    Having is functionality would make URL mapping much easier, especially for articles with non unicode characters (e.g: Vietnamese). Hope that this feature will soon be implemented in near future releases of ZenDesk Guide.

    0
  • Roxanne Barrett

    +1 from me. It's very difficult to tell customers exactly which article to go to while on the phone without easily accessible URLs

    0
  • Nick Vincent-Maloney

    One thing I've done in the months since posting this is to take advantage or redirects on our domain. I manage the server that hosts the website so this is trivial to do. For example:

    Redirect 302 /articles/product-support-123 https://help.domain.com/hc/en-us/articles/360046759191-Product-Support-123

    Then when you visit...

    http://www.domain.com/articles/product-support-123 

    you are redirected to...

    https://help.domain.com/hc/en-us/articles/362346759444-Product-Support-123

    I've gathered up a hefty lists of redirects in my HTACCESS file (Apache per folder config). You can also do this in the virtual hosts file if you have access to it.

    0
  • Dawn Phelps

    +1 - would reduce risk of broken links/redirects elsewhere in our help center content and in our product. 

    0

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