Help Center Banner Help
AnsweredWe've had the notification banner functioning in our Help Center for quite some time now that is explained in this article here. It has suddenly stopped working consistently. Doesn't load at all on mobile anymore it appears and is inconsistent on appearing when accessing our Help Center through web.
We haven't made any recent changes, so I'm not sure why the sudden change. Anyone experiencing the same issues and/or can offer advice to assist with getting it to work again? Zendesk Support was unable to assist due to the code not being provided by them. So here we are, asking for assistance where we can.
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Hi Radele Rose,
It might be worth checking into if the recent Guide Templating API v2 changes are impacting your theme. I suspect the risk is low since you would not have been updated automatically with a customized theme but many of the features that were used to support the banner are being phased out of Zendesk's theming language.
They have some migration details here - but jQuery, entypo, and some placeholders may be worth revisiting just in case.
If you haven't made any changes, it looks like Zendesk has been making some changes so it might be worth checking out things to see if maybe something bled over into your theme just in case.
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