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  • Dan Cooper
    Community Moderator

    Hi Radele Rose,

    It might be worth checking into if the recent Guide Templating API v2 changes are impacting your theme.  I suspect the risk is low since you would not have been updated automatically with a customized theme but many of the features that were used to support the banner are being phased out of Zendesk's theming language.

    They have some migration details here - but jQuery, entypo, and some placeholders may be worth revisiting just in case.

    If you haven't made any changes, it looks like Zendesk has been making some changes so it might be worth checking out things to see if maybe something bled over into your theme just in case. 



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