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Chrome Browser Hangs on User Page

Craig Bailey

We're seeing our Chrome browser completely hang when editing a User. Only the user page hangs. We can work on Organizations and Tickets just fine in other browser tabs. But the tab with the User Edit page is completely blocked. It can't even be reloaded, nor can we get Chrome diagnostics on it. It is a very hard freeze.

I had looked at any extensions and plugins, however, we don't have anything that should do this. More than one administrator account is experience this on different machines, so unlikely a specific instance. 

However, this is blocking us from making important business updates to several high profile user accounts.

3 Comments

  • Dan Kondzela
    Zendesk Customer Advocate

    Hi Craig, thanks for your report here! I appreciate the context that has already been provided, and have a few more questions to narrow the scope as much as possible.

    To start, does this happen when you make a change to a user or when you try and access a users profile at all? For example, if you go to Admin > Manage > People, select the End User tab, and then choose 'Edit' on the right hand side of the screen for that user, it pulls up the user profile. Is this when he freeze occurs?

    I understand that more than one admin account is affected, do you use a VPN on your machines or anything like that? Also, can you check if it persists on alternate browsers? If you use Chrome, does it work on Firefox?

    Thanks! I'll be watching this thread for updates.

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  • Craig Bailey
    Thanks for getting back so quick.
     
    1. It hangs when viewing any User page regardless how we get there (Admin->People or clicking a User tab from the Ticket). What I just found very interesting is I do NOT see the hang when I view an agent or administrator user.  It also hangs on Light agents though.
     
    2. From what we can tell, it is only with Chrome. I tested today and do not see this hang with Edge. And my other admin uses Safari at the office and only reported it since working at home on Chrome.
     
    3. I do have a Cisco VPN client running, however our browsers don't pass through it, only internal systems.
     
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  • Dan Kondzela
    Zendesk Customer Advocate

    Hi Craig, thanks for the information!

    I believe this will require a few more steps so I have created a ticket on your behalf. I look forward to continuing troubleshooting there!

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