Grouping ticket field reasons into one report


  • Ben Van Iten
    Zendesk Community Team

    Hi Jason Bevilacqua,

    If I'm understanding you ccorrectly, this should be possible using sets or groups in Explore. Groups and sets allow you to link results together and present them in one column or row when they would have been several previously. This document walks you through both options and how they work: Organizing values by groups and sets.

    I will say that judging by the use case you are describing I believe sets will be the way to go.

    I hope this is helpful!


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