Creating a ticket with a trigger after a chat is ended

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2 Comments

  • Erika Camille Sundian
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    Hello vsomenzi,

    Welcome to the Zendesk online Community!

    I understand that you would like to be able to create a ticket in Zendesk when a Chat is ended, At the moment there is no native settings with triggers in order to achieve such functionality.

    Currently, the automatic ticket Creation has only two option: To automatically create a Support ticket when a chat starts, Automatic and Manual, for agents to manually create tickets.

    Just to clarify, an agent insert a specific tag so that when a ticket is created it will notify a target? Can you give more detail on what you're trying to do? I'll try to look for a workaround and consult the Product Experts as well. 

    Thank you! :)

    0
  • Kay
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    Hi vsomenzi, I just came across this for another client of ours. And wanted to share our solution.

    • Change trigger to listen for ticket is updated with tag
    • Send notification to target
    • Include the first or second comment of the ticket/chat in the notification via Liquid

    Cheers 😎

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