We're new to Sell and previously managed both sales and support related phone calls via Talk.
Now, with Sell Voice, we have another phone system to manage in addition to Support Talk, and we're struggling on how to set up each phone system best, so they don't work against and conflict with one another.
Our agents will be active in both platforms (Support & Sell), handling incoming calls from our mainline (generic 800 #) in Support/Talk, and also handling inbound sales calls to their dedicated/unique line in Sell/Voice.
Any product development plans in the pipeline to have a more seamless VOIP system that blends Talk and Voice?
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