Change chat transcript e-mail



  • Erika Camille Sundian
    Zendesk Community Team

    Hi Lucas Rosa,

    Thanks for posting your question here!

    If you are using Support and Chat integration to send the transcript publicly to the customer, you can then customize the template within Support. You can learn more about those customizations options here: Customizing templates for your email notifications

    Currently, the chat transcript email sender ( cannot be customised, if it's being requested within the Chat by the customer. If a ticket is created from the Chat with a public transcript setting then you can send these transcripts from your Support Addresses configured in Zendesk Support.

    Please let me know if you have any questions about this. :)


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