Does anyone have any personal experience with the Playlist app vs. the Round Robin app?
It looks like the UI is prettier and there are a few more options in terms of notifications but on Playlist, but I'm unsure if there are many more substantive advantages.
I've read Playlist's article on the topic: https://help.myplaylist.io/hc/en-us/articles/360022082111-What-Are-Advantages-of-Playlist-Ticket-Assignment-Over-the-Round-Robin-App-for-Zendesk-
Any advice is greatly appreciated. Thanks!
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