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  • Nicole - Community Manager
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    Hi 村田佑輔

    I apologize that I am unable to respond in your language. But I ran your question through Google Translate, and if I understand it correctly, you are asking whether you can change the ticket statuses (Open, Pending, On-Hold, Solved) in the Support ticket interface? 

    These statuses are not customizable. Additional statuses cannot be added. These are part of the inborn logic of the ticketing system. 

    There is an active feature request here, if you wish to vote for the idea: https://support.zendesk.com/hc/en-us/community/posts/203425466

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