Salesforce Integration - Deleting an Organization or Contact/Lead needs to be deleted in Zendesk to

4 Comments

  • Dwight Bussman
    Zendesk team member

    Hi Emelie,

    I believe it was a conscious decision on the part of our Developers to avoid loss of information on the Zendesk side, but I can definitely see your point about wanting to keep the two systems in agreement. I'm also not sure if this is technically possible with our current syncing mechanisms, as these rely on the Salesforce Streaming API, and I'm not certain if that logs an event for record deletion. 

    I will raise this suggestion to our Developers to be sure they're aware of the feedback. I'll also let you know if I hear back from them on the technical limitations of this (or the "why" behind the decision if it was purely a choice on our part).

    Thanks

    1
  • Emelie Stjernquist

    Hi Dwight,

    Thank you, I'll wait for the feedback.

     

    //Emelie

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  • Dwight Bussman
    Zendesk team member

    Hi Emelie,

    I've heard back from our Developers, who have indicated that this is by design and not a streaming API limitation. They are hesitant to offer deletion from Salesforce as this has the potential to result in "orphaned" tickets/users within Zendesk. They also said that they can see the use-case for such a feature, so they're adding it to their feature-requests list for tracking need of other customers. I suspect that if enough other folks ask for such a feature, it may make its way onto the roadmap.

    Thanks for reaching out about this!

    Dwight B. | Customer Advocate | support@zendesk.com

    Zendesk Experience Research Panel

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  • Emelie Stjernquist

    Hello Dwight,

    Thank you for getting back so quickly and for the explaination.

     

    Okey, I will keep my fingers crossed then :)

     

    Thanks!

    0

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