Currently, I have triggers set up for all of my agents who need to follow certain organizations. AKA, someone from that organization submits a ticket > my agents gets CC'd.
The only other way I can think of is for them to create a separate End User account, attach themselves to all the organizations they need to follow, and then manually follow them from the Guide side. The downfall is that they would have to use another email address for this additional account AND its a pain for me as the admin to continually update these triggers.
Is there a better way? What is Zendesk's recommendation?
Please sign in to leave a comment.