i want to ask when are you planning to allow more friendly on-mass on/offboarding of users? I know that currently there is an option to upload on bulk new users with csv file, however it has some limitations that discourage me of using it. it includes (on-boarding):
- lack of possibility to add more than one (default) group in - use case our agents has minimum of two groups (up to 15) added to the profiles. I'd like to see such option in UI rather than bypassing it by using API
- in general I'd like to get a service within UI to allow on-bulk user management (avoiding csv manual creation apart from unique mandatory variables such as agent name and email) - something like on-bulk UM Wizard that helps step by step to manage this task based on the domain configuration
When it comes to offboarding I'd like to be able to on-mass offboard agents with possibility to route less than closed tickets to specific groups/agents + if possible to be able to schedule it upfront.
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