Plan: Support Professional
Based on this article I realized that the web widget was automatically bringing the User-Agent info with the ticket.
What would be an easy way to display this information in the ticket.
I am open to using a ticket field or posting the information to the ticket with a trigger.
Essentially, I am looking to see how to pull the user agent using a placeholder.
Active Feature Request (please vote):
Feature Request: Include the Browser Information in the original Ticket Creation Message
I just posted a Feature Request for this at the link below. If you would like to see this feature please head over there and show your support. Please make sure to add an upvote and comment even if it is simply a "+1"
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