Zendesk Guide : Preview Not Consistent with Live Site


  • Brett Bowser
    Zendesk Community Team

    Hey Marco,

    Can you confirm that you've enabled the Display unsafe content option within your Guide settings? More information here: Allowing unsafe HTML in articles

    It's possible that this option is disabled which is affecting your logo rendering properly.

    Let me know if that's not the case.


  • Marco Haber

    Thanks for the reply, Brett. I actually managed to resolve the central issue in the live printed output; I needed to set the Display property to 'none' for one of the components on the page. That said, it remains a mystery to me as to why things looked fine in the preview, but not in the live site.


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