I would like to share my thoughts about Email Notifications used in Triggers.
In my opinion, such emails send to the Customer should be visible as a Public Reply or Internal Note in the Message tab in the ZD ticket.
When the trigger is set up to send an email to the requestor, it is in fact a message. Even Side Conversation messages are included in that tab as 'Internal note'.
Is it possible to get such a feature in Zendesk in the nearest future?
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