Hi - We are looking at potentially using ZenDesk as our help pages and support solution. We have some legacy PDF documents on specific topics that we'd just like to upload into ZenDesk Guide Pages as securely-managed file assets, ideally with indexing of the text into the Guide search index.
After a lot of searching, I was surprised to learn that apparently:
- ZenDesk does not allow you to upload a PDF file as a securely managed file asset into ZenDesk Help Pages (e.g. a file that a Help Page would link to)
- ZenDesk recommends that you upload PDFs to a separate file management solution (such as Google Docs) and then link to them for download.
- NOTE: We could perhaps live with that for public documents, but that doesn't work at all for controlled-access documents where we want a single authentication user experience. It forces me to figure out another SSO file-management solution, which is obviously a huge headache in planning a content migration.
- It seems that there are code samples for embedding a PDF in a Guide Page, but that would require us to code for each page embedding a PDF and still solve the SSO problem.
It seems that my options are:
- Increase the cost estimate for the migration by the work necessary to convert GitHub-managed docs to native ZenDesk Help Pages
- Plan on securely storing access-controlled PDF files within our SaaS app and figure out what the SSO flow would be if an enterprise customer user logs in to ZenDesk Guide Pages and then clicks a link to download a PDF file
- Look for a different solution that's "just like ZenDesk, but can manage PDF file assets and ideally index their contents"
Am I missing something?
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