Create query to calculate inbound support tickets

Answered

1 Comments

  • Brett - Community Manager
    Zendesk Community Team

    Hey Ravin,

    If I'm understanding your use-case correctly, you could use the End User Comments in the Support: Ticket Updates dataset which will count each comment individually. That should get you relatively close to what you're looking for.

    You can then apply a date filter to narrow down these results.

    I hope this points you in the right direction!

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