Hey Explore team,
We have several hundred agents spread globally across multiple offices. When we onboard these users into Zendesk, we have a custom dropdown field on their User profile for their home office location.
We would like to be able to filter reports that rely on ticket assignees using this attribute, so we can easily measure performance of the support teams in our various offices. At the moment, it only seems to look at this attribute from the perspective of Ticket Requester.
Please allow us to specify a link between a Ticket Assignee and an Attribute on that Assignee's User Profile. Support tried to help us but their suggestion was to make a new Set and manually manage each agent's membership in the Set. That's not desirable or maintainable, we tried doing this with Variables in Insights.
Another suggestion would be allowing us to create an attribute derived from a query (Ex: All users whose User custom field = "ABC").
Thanks for considering!
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