Does ZenDesk Chat offer the functionality to see the products in my customer's cart? (Magento 2 integration)
AnsweredWe are currently looking for this feature so that we can replace Olark as our chat platform. Olark currently has the capability to see which product the customer has in their cart during a chat session via its Magento Extension. Is this something that ZenDesk Chat offers currently?
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Official comment
Hi Steve,
Welcome to the Zendesk online Community!
I believe Magento 2 integration for Zendesk Chat here: Magento 2 Connector has the capability to see the cart content in chat as well. If you have any questions regarding the integration, you'll need to reach out to the developers of that app directly so they can assist further.
I'll also leave this post open in case other users have some alternative solutions for you :)
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