New message mark (blue dot) in Parent ticket
Hi,
when I submit Public Reply in a child ticket, the message is appearing in the parent ticket. I noticed that there is no 'blue dot' if there is new content like it is with normal Side Conversations messages.
Example how it looks like
Will it be added?
Thanks
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Hi,
Could you please advise if this will be added or not?
Thanks
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Hi Marta Jacuk-Zurak I think what is happening is that if you are replying in a child ticket that you created as a side conversation, the blue dot will not appear for you since you're the author of the message. The system sees that the agent ID that created the message is the person viewing, so it considers it as being read. The blue dot should appear if a different agent replies in the child ticket.
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Hi Toby Sterrett,
Thank you for the heads up - you're correct. When I logged as a different agent, made a public reply in Child ticket, log out and log in as my admin account and open the Parent ticket the blue dot appeared.
So all works as it should, thank you :)
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