we are facing the following problem with the Android Chat SDK v2.1.1
1/ Start the Messaging activity with the ChatEngine and an agent online.
2/ Make the agent invisible
3/ The Answer Bot kicks in, the past messages are removed from the UI and the offline form is displayed
4/ All hell breaks loose if the Agent responds to that thread.
- The previous chat is displayed
- The user is still asked for name/email
1/ Is there a way to turn off this nasty internal Chat Answer bot? - doesn't seem that way from the Settings dashboard.
2/ When that Answer bot takes over, why does it keep asking for name(optional) and email when I have already set the
object and even called:
Are we doing something wrong?
Shouldn't this problem be solved already, since the Chat SDK v1 behaved more or less the same?
Here is a video demonstrating the behaviour:
Please sign in to leave a comment.