Ticket Notification if unassigned for 1 hour

2 Comments

  • Uri Argaman
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    The alert will be sent anytime between 1:01 to 2:00 hours after the ticket was created, as you cannot know at what time the hourly automation executes.

    0
  • Alejandro Colon
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    @uri argaman
    Thanks for the feedback.

    I actually mentioned that in the notes section and the feedback section.

    0

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