We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think.
Where to give feedback
Right here -- this forum is the best place. With this format, we can respond to questions or comments so that everyone can see and benefit. We also encourage you to make it as social and collaborative as possible, so jump in if you have an idea that might help someone else.
You can create a new post or chime in on an existing one. At times we might post a question to the group if we want to dig in on a particular topic.
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements. Here are a couple of pointers that will really help us understand your feedback and work with you to make skills-based routing even better:
- When you see something you dislike or see something you'd like improved, write it down and think about it for a little while.
- Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them.
- Be patient when waiting for responses from Zendesk. This forum is monitored by the same people who are busy building the next awesome iteration for you.
- Be respectful to other customers and to Zendesk staff. We will moderate forum posts if we think it's reasonable to keep things civil.
The best way to report a bug is to do so here in this forum, rather than contacting Zendesk Support. This is especially true if you're reporting a minor bug, or a bug that is not directly impacting your customers. That being said, we do realize that more urgent issues can crop up during a beta, and you may want to file a ticket. Response times from our Advocates may be longer than usual if they need to consult with the Answer Bot for agents dev team.
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