Feature Request: Ability to set a reminder on a ticket
Based on https://support.zendesk.com/hc/en-us/community/posts/203459786-Tip-How-to-set-a-reminder-on-a-ticket
Feature Request:
Ability to set a reminder on a ticket
Description/Example/Use Cases/Proof of End-Users Requesting:
https://support.zendesk.com/hc/en-us/community/posts/203459786-Tip-How-to-set-a-reminder-on-a-ticket
Reason for Posting:
I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Guide Admin menu to do.
I really don’t believe that a Zendesk Admin should have to learn web design to add some icons to their category name.
That is why I have posted it as a feature request. There should be no need for a workaround for this simple feature.
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Hi Alejandro,
You can accomplish this by following the steps in the tip that you linked to in your post.
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Good luck on getting Zendesk to develop anything the users actually want...
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@uri argaman
I get the frustration. Really I do.
But, it definitely won’t happen if we don’t try.
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I know. I know. It shouldn’t be on all of us. But, those are the cards we were dealt. So, if they are leaving it up to us to gather support for the most wanted features then I will at least try and do that.
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@nicole - community manager
I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Guide Admin menu to do.
I really don’t believe that a Zendesk admin should have to learn web design to add some icons to their category name.That is why I have posted it as a feature request. There should be no need for a workaround for this simple feature.
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