Based on https://support.zendesk.com/hc/en-us/community/posts/207628067/comments/360008827573

Feature Request:

Include the Browser Information in the original Ticket Creation Message. Currently, when a user creates a ticket via the web widget, the url they are on is included on the ticket submission for our agents to see. 

Use Case:

If the browser information were provided in the original message this would allow my agents to save time from having to search for it in the events of the ticket.

Description/Example/Use Cases/Proof of End-Users Requesting:

https://support.zendesk.com/hc/en-us/community/posts/207628067/comments/360008827573