Skill routing

1 Comments

  • Devan - Community Manager
    Zendesk Community Team

    Hello Carl Cassar

    You would want to utilize ticket tags to identify the Explore tickets begin submitted and establish an agent group that is a group comprised of agents not experienced with Explore. I've linked an article below that goes into detail on how to set up this report. 

    Reporting with tags

    Best regards. 

    0

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