Same user works for different customers login in with the same email



  • Alejandro Colon

    If you have a professional support plan then you can activate Multiple Organizations per User. 

    Once this is activated and the User is assigned to multiple organizations they will be able to use the ticket form on your HC to choose the organization or if they are simply emailing tickets in then you would then be able to change the organization of the ticket as well. 

    Here is a link to the multiple organization feature.

  • Brett Bowser
    Zendesk Community Team

    Thanks for taking the time to share this Alejandro!

    @Hadas, it's also worth mentioning that an email address can only be associated with a single profile in Support. There's no way to have the same email address across multiple users.



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