Can we exclude chats from survey being sent based on the tags?
AnsweredI am trying to exclude the survey option from specific chats, based on a tag, just like in email tickets. How can I do this? I noticed that Triggers is not an option in chat.
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Hi Isabel,
With email tickets you can use tags exclusions in the automation sending the survey out, but in chat the option to rate chats is currently either enabled or disabled (it isn't granular). You'd have to disable the rating option in the chat widget settings and send email follow up surveys about the chat tickets instead in order to limit chatters ability to rate the conversations.
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