Is there a way that a final user access Zendesk Guide but cannot create tickets
AnsweredHi community,
I have a case where I would like to create final users who can access Zendesk Guide but cannot create support tickets ?
That would the case on prospects to whom we want to provide an overview of our resources without allowing them to create ticekts, due to the early stage of the relationship.
Regards
Maxime
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Hello Maxime Leconte,
The approach we took to this was to set up a custom User Field called - Valid User as a checkbox, which adds an appropriate tag of 'valid_user'. This allows us to manually tick the checkbox when adding a new end user to the system, or leave it un-ticked for users we do not wish to allow to be able to log tickets.
We have a trigger in place which fires where the tag on the user is not found when they attempt to log a ticket into the system, then a notification is sent that they will need to ask a 'valid-user' to log a ticket on their behalf, this trigger is also configured to close the ticket.
Such 'non-valid users' are then able to access Guide.
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Hi,
We do something similar to Rob but we hide the Submit Ticket option if the user doesn't have the correct tag.
Thanks,
Maggie -
Hi Rob and Maggie.
Thanks a lot for your replies. I was able to do so and restric the access as I needed :)
RegardsMaxime
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