What is the problem?

Changing the Knowledge Capture icon on the Apps panel is not an available feature.

Why is it a problem?

It is a problema because we can do it for the KC title then its icon does not follow its new name.

How do you solve the problem today?

Unfortunately today we cannot solve the problem, neither work around it. So we keep KC renamed but with its standard icon.

How would you ideally solve the problem?

Making changing the Knowledge Capture icon on the Apps panel an available feature.

How big is the problem?

• Business impact: it reduces agents brand association.
• Frequency of impact: imposible to measure at the moment, but near to 100%.
• Who is impacted: L1 agents.

Comments in here and here as well.