Hi Zendesk Product Team,

As noted below, the session will time out within 20 seconds to 2 minutes, but at this time It feels short.
Can you set up a timeout value that can be changed, or make it 10 minutes?

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・In the event the visitor closes the browser (no windows with the chat widget are open) the session times out within a timeframe of 20 seconds to 2 minutes.
・In the event the visitor using a browser on a mobile device minimizes, tabs away from or closes the browser containing the chat, the session times out within a timeframe of 20 seconds to 2 minutes.
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https://support.zendesk.com/hc/en-us/articles/115000084427

Disconnection due to a bad network connection, and the session is cut off before it can be reconnected. is often.
As a result, many users "leave" the chat.

When a session times out between 20 seconds and 2 minutes, this time seems short.
Asking the user to re-initiate the chat after the session times out is a stressful It gives.
Please consider improving the function.

Thanks,
Ryuji Matsuo