Hi Zendesk Product Team,
As noted below, the session will time out within 20 seconds to 2 minutes, but at this time It feels short.
Can you set up a timeout value that can be changed, or make it 10 minutes?
・In the event the visitor closes the browser (no windows with the chat widget are open) the session times out within a timeframe of 20 seconds to 2 minutes.
・In the event the visitor using a browser on a mobile device minimizes, tabs away from or closes the browser containing the chat, the session times out within a timeframe of 20 seconds to 2 minutes.
Disconnection due to a bad network connection, and the session is cut off before it can be reconnected. is often.
As a result, many users "leave" the chat.
When a session times out between 20 seconds and 2 minutes, this time seems short.
Asking the user to re-initiate the chat after the session times out is a stressful It gives.
Please consider improving the function.
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