• Toby Sterrett

  • June 17, 2020 15:48

  Zendesk Product Manager

  Marta Jacuk-Zurak the search UI was recently updated and it introduced some bugs with the side conversations display. We're aware of this and are working on a fix.

• Marta Jacuk-Zurak

  • July 28, 2020 13:51

  Hi,

  I am just wondering if you are still working on this case? I just found out that there is still a problem, but only with Subject:

  

   

  Thanks

• Toby Sterrett

  • July 28, 2020 14:55

  Zendesk Product Manager

  Marta Jacuk-Zurak did you happen to search for "Mosquito" in that screenshot? I think it may be tags for highlighting the search term. We'll have to look into that.

• Marta Jacuk-Zurak

  • July 29, 2020 07:59

  Hi Toby Sterrett,

  Yes, I simply search for Mosquito in SC tab:

  

• Marta Jacuk-Zurak

  • August 31, 2020 14:00

  Hi,

   

  I noticed that the 'Side conversation subject' is working as expected, but the 'Ticket subject' is not populated at all:

  

  The Side Conversation 'Mosquito 3' and 'Mosquito 4'  has been created today.

   

  Thanks

   

   

• Marta Jacuk-Zurak

  • September 14, 2020 12:23

  Hi,

  Also noticed that the search is showing the status of Side Conversation ticket next to Main ticket ID:

  

  

   

  It is a little bit confusing for me: I am assuming that the status and ID are connected, but in this situation -they're not

   

  Other thing, I opened Side Conversation Child ticket and in search it is showing Main Ticket (and status from the Child Ticket) - it should not showing in this case a child ticket ID?

  

   

  Thanks

• Marta Jacuk-Zurak

  • September 28, 2020 11:41

  Hi @Toby Sterret,

  Have you got a chance to look at it and let me know when it will be corrected? I hear that the Side Conversation new features should be released this month, but I do not really think it is possible?

   

  Thanks

   

• Ben Straub

  • September 29, 2020 18:18

  Hello Marta. I'm the engineer who's been working on this issue, and I think I've got a fix. It just went out to production, so the problem should be fixed for new side conversations, and I'm working my way through older data, so search results for older side conversations should become correct over the next hour or so. Apologies for any trouble we've caused here, and please let us know if it comes up again.

• Marta Jacuk-Zurak

  • September 30, 2020 09:20

  Hi Ben Straub,

  Thank you for your comment - indeed now all is working :) thanks!

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