I have a requirement to update certain fields on the form form an external system. The calls needs to be initiated from Zendesk. These updates can be made at the time of ticket at any time of the ticket life cycle. Example: Requester country, which I would like to pull from the different system and update on the ticket.
I already have a custom app to get this specific information and I am able to see it on the app. But how I can update this data on Zendesk form fields.
I understand, we can use Zendesk APIs from the external system, but since we already have the data through my app, is there a way I can update it on the form. Or is there any other way I can pull the data from the external system and update on Zendesk.
What kind of configuration or customization is possible in Zendesk to achieve this simple requirement to pull the data from external system and update, call is initiated from Zendesk.
I am new to this community, I tried to search on the support portal, but I am not able to find the required information, appreciate your help.
Thanks and Regards,
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