Put Free text in HC default ticket form

7 Comments

  • Ifra Saqlain
    Community Moderator

    You can put custom description after this t-helper on new request form:


    {{t 'submit_a_request'}}

    // You can add text here

    <div> Add we can add text after this T-helper </div>

    // here is your form heper

    {{form}}

     

    If any confusion let me know :)

     

    Team

    2
  • Cust Admin KN

    Hi Ifra,

    I am new to customization, I can't find the right place to insert new DIV

    thanks for your patience:

    I have this list in code section:

     

    0
  • Trapta
    Community Moderator

    Hi Cust Admin KN,

    Please try editing the new_request_page.hbs template of your theme and search for {{t 'submit_a_request'}}. Put the above-mentioned div right after {{t 'submit_a_request'}}.

    Let us know how it goes for you.

    Thanks

    0
  • Cust Admin KN

    FOUND !!!

    Thanks a lot for help !

    I place text outside H1 and work as expected

    0
  • Trapta
    Community Moderator

    Glad to hear that you got it working. :)

    0
  • Ifra Saqlain
    Community Moderator

    Hi Andrea,

    The code list you have , that are templates and shows when you preview theme. You can add and remove or modify the code  there. You are new to customization so you can identify the template name in browser search engine bar. 

    Ex. you have new request form so can identify that in search engine

    https://............./hc/en-us/requests/new

    that is new_request_template as Trapta answered you. Same for new_community_post_template and others.

    If any confusion let me know.

    Thank You

    Team

    1
  • Cust Admin KN

    thanks a lot, your explanation is very clear

     

    Cheers

    0

Please sign in to leave a comment.

Powered by Zendesk