Basically, I am trying to measure call duration for billing but I need the results below a value of 1 to display as 1.
I am unsure of the proper approach to take to accomplish this. I tried creating calculated Metrics/Attributes with the following code:
IF ([Leg user type]="End-User")
THEN IF ((VALUE(Call raw duration (sec))/60)<1) THEN 1 ELSE VALUE(Call raw on-hold time (sec))/60 ENDIF
I also tried using the result Manipulation with metric calculation as follows:
IF (AVG(Call duration (min))) < 1 THEN 1 ENDIF
What would be the best way to go about doing this and what am I doing wrong?
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