I recently added my first non-admin role holder to zendesk (under the staff role), and it would seem they are unable to view any of the queue views. Interestingly enough, I can assign the ticket directly to them, where it will show up in their unsolved view, but they are unable to view unassigned.
Does it take a few hours to set up and sync a new agent profile? I couldn't find anyone with the same issue. Thanks!
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