Selection of Epic and other fields when creating Jira issues

6 Comments

  • David Gillespie
    Zendesk Product Manager

    Hi Mittmann, Mathias,

    Thank you for your feedback!

    I've noted this feature request down and will let you know if we plan to bring it into the integration.

    Thanks,

    David

    0
  • Inna

    Would be great if we could have the option to add "Epic link" Jira field to the Jira ticket creation widget in Zendesk since we have customer issues divided into 5 types (payments, work of the website, issue with the product etc) and this would help us a lot. Please, consider adding selection of Epic to the Jira ticket in Zendesk

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Inna,

    Thanks for your feedback!

    Will let you know if we bring this feature in for development.

    Thanks,

    David

    0
  • Avrahm Kleinholz

    Hi David Gillespie,

    Our company is very interested to know the timeline of this item. Epic Link is part of validation in our JIRA and without access to this field in Zendesk, our workflow is broken since we can not fully utilize the integration.

    Is there any information if this feature is on as a roadmap feature/enhancement?

    Thank you,
    Avrahm

     

     

    0
  • Phillip Stewart

    Hi David Gillespie,

    I would like to upvote this feature request as well. It is negatively impacting our ability to properly escalate issues to the right areas for our Development team in Jira.

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Phillip Stewart & Avrahm Kleinholz,

    Thanks for the feedback! I've noted your feedback against the feature request. 

    Unfortunately I can't give a timeframe for when this will be developed.

    Thanks,

    David

    0

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