• Kay

  • June 29, 2020 10:01

  Community Moderator

  Hi Andrea! You are working well on your Help Center, and have some good questions :)

  You could simply get Guide Enterprise, it allows for up to six levels deep.
  So you don't have to alter your current tree.

• Cust Admin KN

  • June 29, 2020 10:14

  Hi Kay,

  thanks for  your answer, I'm trying to help my customer service satisfying their requests, but I'm just a newbie in ZD :)

  My need is to REMOVE one level, not to add

  I Need Guide Enterprise for less levels ? Is not enough Professional to achieve my goal ?

   

  thanks in andvance

• Kay

  • July 01, 2020 19:25
  • Edited

  Community Moderator

  Sorry for misunderstanding that. It's clear to me now that you only want two levels.

  I would advise adjusting the template a little bit. By either fetching all the articles
  Your content would look something like this.
  
  Category
  FAQ
  
  Sections
  Orders
  Returns
  Delivery
  Other

  Articles
  All articles

  Edit: the default theme actually allows just 2 layers, if there is just 1 category. 
  All credits go to Renato Milano dos Santos (answer below)

• Cust Admin KN

  • June 30, 2020 12:17
  • Edited

  Hi Kay,

  thanks for answer, but sadly i'm not so good in JS to get what you are suggesting

   

   

• Renato Milan dos Santos

  • June 30, 2020 18:01

  Hello, Andrea Villa!

  When you create your Help Center from Support, Guide brings you two sections, "Announcements" and "FAQ", under category "General", but as there is only one category, the first level displayed on home page is section's. So, my suggestion is:

  Add your sections under the same single category and unpublish the articles from the two mentioned sections so you'll have your "company Q&A and help Center" like they used to be!

  I hope it fits to you!

  Best wishes,

  Renato

• Cust Admin KN

  • July 01, 2020 11:45

  Thanks Renato,

  so, if I empty default sections (archive all messages) and I start a New one ie "customer FAQ"

  then, If fill new section with my articles, they will be displayed in HP of Guide

  id it so easy to do ? Hope I am in the right direction

   

  Thanks again

   

  Cheers

   

• Renato Milan dos Santos

  • July 01, 2020 19:14
  • Edited

  Hello, Andrea!

  Have a try! Creating your "customer FAQ" and other custom sections under standard "General" category and adding your articles under the new sections. Unpublishing standard sections so you'll have the new sections only on Guide home page.

  Let me know if you achieve your goals.

  Regards,

  Renato

• Cust Admin KN

  • July 07, 2020 07:20

  Hi Renato,

  your tip is perfect !

  Just one category and sections are displayed directly on HP

  thanks

   

  Have a nice day

   

   

• Renato Milan dos Santos

  • July 07, 2020 17:14

  Hi, Andrea!

  I'm glad to know!

  Best wishes,

  Renato

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