Not sure if anyone has come across this, but we have some clients that happen to have users with a shared email domain. This is usually the case when two clients (Client A and Client B) we have are separate divisions of a parent company. Because of that issue, syncing an email domain from a field from the Salesforce account to Zendesk org can sometimes associate a user to the wrong Salesforce account/Zendesk org combo. Since Client A and Client B each have SFDC synced field/values that are unique to that account, including account representatives info, it can cause a headache if an issue has to be escalated and it goes through the wrong escalation path.
Here are my band-aids to get around this thus far:
1. Automate an internal note to override Salesforce data and let my support team know of specific instructions to follow for organization that share that domain. Not scalable as I can't document hundreds of client cheat sheets
2. Manually curate users that go mis-associated and place them in their correct organization. Easy if you're dealing with a few clients, but not scalable with 400 clients.
Has anyone come across this issue, and come up with a solution to work around it?
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