I want to Automate Zendesk


  • Erika Camille Sundian
    Comment actions Permalink

    Hello Chethan,

    I am happy to inform you that you can use ChatBot on Zendesk Chat thru Chat Conversations API and this will require developer skills to setup. You can register for a demo through Zendesk here to know more about how it works: https://go.zendesk.com/chatbot-api/

    This feature is available only on the Enterprise Plan package. You can also find more information, as well as Chatbot providers who integrate with Zendesk by checking out this page: https://www.zendesk.com/chat/chatbot/

    In there, you'll find information about the Zendesk Chat Bot Partners as well, from whom you can get chatbot integrations. The Chat Conversations API allows your application to act as a Zendesk Chat agent and interact with your website visitors. You may refer to this link for more details on Chat Conversation API: Getting started with the Chat Conversations API

    Let me know if you have any follow-up questions about that and I'll do my best to help! :)


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